Refund and Returns Policy

> Refund and Returns Policy

Refund and Returns Policy

 

At Candio Infotech LLC, we are committed to delivering high-quality digital services and ensuring client satisfaction. This Refund & Returns Policy outlines the conditions under which refunds may be issued for our services.

1. Nature of Our Services

Candio Infotech LLC provides digital services including website development, software development, IT consulting, digital marketing, CRM implementation, and related technology services.

Since our services are customized and delivered digitally, we do not offer physical product returns.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • If the project has not yet been started.

  • If a cancellation request is made within 24–48 hours of initial payment and work has not begun.

  • If we are unable to deliver the agreed service due to internal limitations.

Refund requests must be submitted in writing via email with complete project details.

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Once the project has commenced and resources have been allocated.

  • After delivery of completed or partially completed work.

  • For domain registrations, hosting services, third-party software, or licensing fees.

  • For digital marketing or SEO services once the campaign has started.

  • Due to client delays, change of mind, or lack of communication.

4. Milestone-Based Projects

For projects divided into milestones:

  • Payments made for completed milestones are non-refundable.

  • If a project is terminated mid-way, payment for completed work will be retained, and remaining unpaid milestones will be canceled.

5. Revision & Issue Resolution

We prioritize customer satisfaction. If you are not satisfied with any service:

  • Please contact us within 7 days of delivery.

  • We will review the concern and offer revisions as per the agreed scope of work.

  • Minor revisions are typically included as part of our service agreement.

6. Chargebacks & Payment Disputes

Clients are encouraged to contact us directly to resolve any payment concerns before initiating a chargeback. Unauthorized chargebacks may result in service suspension and additional administrative fees.

7. Processing of Approved Refunds

If a refund is approved:

  • Refunds will be processed using the original payment method.

  • Processing time may take 7–14 business days depending on the payment provider.

  • Transaction or processing fees may be deducted where applicable.

8. Changes to This Policy

Candio Infotech LLC reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Updated policies will be posted on our website.

9. Contact Information

If you have questions regarding our Refund & Returns Policy, please contact:

 

Candio Infotech LLC
Allentown, Pennsylvania